Late yesterday morning I received a call from the school nurse. This call started out much like the others - "Guess which one I have in here today?" I quick replay of the mornings activities and there was no doubt in my mind - Ainsley.
You see, before school Ainsley was completely full of snot (medical term - different than her normal state of being). Being the doting dad, I gave her a syringe full of some desnotinator (decongestant for you medicos). In my mind, this would have two great effects. First, this would help with the congestion. Second, this would provide her with the necessary buzz with a big old hazy smile to start her day. The good news was that she was not showing any other symptoms. No aches, no pains, and no fever. Regardless, for good measure, I also gave her a dose of Tylenol. I contemplated that this would help soothe any congestion headaches that may be on the horizon and might also provide the extra grease she needed to get her wheels rolling smoothly.
Yeah, Yeah, Yeah. I know. Dr. Debbie would certainly be giving me that condemning look. But, hey, think of this as preventative maintenance. After all, I have a child with neuroblastoma and I learned to become quite liberal with things like this. Take Vistaril for example. When Sydney was not sleeping particularly well or seemed out of sorts we applied liberally, even though she was showing no sign of allergic reaction. (Keep in mind, Vistaril does have indications for treating tension, anxiety, and inducing sedation. I just don't necessarily know that we had a definitive medical reason for doing so.) None the less, we did it and I think we were all better off for it. This is no different - just a little preventative maintenance.
As you can tell, this was pretty much all for not.
Nurse Moore let me know that Ainsley was in her office complaining that her belly hurt. The good news was that the snot was draining. The bad news was that instead of draining into a tissue is was draining right into her belly. My best guess had that as the source of the stomach upset. The solution, give her a cracker and a few moments of rest and see if we could settle her stomach. Let me know if it did not improve.
About 2 hours later I received a call from one of her teachers. All Ainsley wanted to do was rest and cuddle up in the teachers arms. I had better come pick her up.
I arrived at the school about 30 minutes later to find Ainsley cuddled up with a comforter and pillow. She was just hanging out in a quite corner of the room while the rest of the class worked away. The moment a walked in she hopped right up and made a beeline towards me.
"How are you Ainsley?"
"Super Daddy, I love you."
She jabbered all the way to the car. When we got home a made her hang out on the couch but little miss busy body couldn't stay still for a moment, running out to the playroom to get more toys. All in all, she had a great afternoon. It could not have been better for her.
Suckers!
I can see that I am already going to have to keep my eye on Ainsley. While there is no doubt that she did not feel 100%, I am a little surprised that they would not keep her there at 99.9%. She apparently snowed them over pretty well or she made a miraculous recovery. Who could blame her? Act a little lethargic and you get a pillow, a comforter, first class service, and some time to spend with Daddy. There is no doubt in my mind that Ainsley sees how these pieces fit together and I would not put it past her to try it again just as soon as she can - possibly as ealry as today.
Clearly she has two cases of snot. One that keeps her nose stuffy and another that helps her slip through the cracks of school attendance.
God love the little snot.
Purpose give me the strength to deal with her in her teens.
Wednesday, February 10, 2010
Tuesday, February 9, 2010
NANT Online Seminar February 16, 2010
I wanted to let everyone know that on next Tuesday, February 16, 2010 the Neuroblastoma Foundation (http://www.neuroblastomafoundation.org) will be hosting an online seminar on the NANT Clinical Trials. This first seminar in the series, Overview of NANT Clinical Trials - Part 1, will be covering the NANT's non-MIBG clinical trials. This presentation is for parents and caregivers of children with neuroblastoma. You can sign up here:
https://www2.gotomeeting.com/register/798308411
The purpose behind these seminars is to get the facts out to parents of children with neuroblastoma. While the presentation will cover the preclinical research supporting the trials, eligibility criteria, protocol information, etc.; the ultimate purpose behind these online seminars is to help parents and medical professionals understand the information necessary to decide whether one of these studies is appropriate for a child. We will provide you with the facts to be able to make this important and informed decision.
If we have seen it once we have seen it hundreds of times, parents and physicians get all wrapped up in the eligibility criteria and the hope of a particular trial without truly understanding the drugs. the purpose behind a particular trial, or the implications of its current dosing levels. Our goal is to delve into the important aspects of each of these trials to tease out the key points that everyone needs to know and consider before putting a child on trial. Many of these trials include drugs which have been on trial before, either in single agents or differing formulations. What can we learn from those studies that can inform our decisions? What kind of disease (bone marrow, bony, or soft tissue) can we expect the treatment to target? What will maximize our opportunity for success? Expect to find answers to questions like these and more.
I will be there. I hope to hear you too.
Information is power -- and purpose.
https://www2.gotomeeting.com/register/798308411
The purpose behind these seminars is to get the facts out to parents of children with neuroblastoma. While the presentation will cover the preclinical research supporting the trials, eligibility criteria, protocol information, etc.; the ultimate purpose behind these online seminars is to help parents and medical professionals understand the information necessary to decide whether one of these studies is appropriate for a child. We will provide you with the facts to be able to make this important and informed decision.
If we have seen it once we have seen it hundreds of times, parents and physicians get all wrapped up in the eligibility criteria and the hope of a particular trial without truly understanding the drugs. the purpose behind a particular trial, or the implications of its current dosing levels. Our goal is to delve into the important aspects of each of these trials to tease out the key points that everyone needs to know and consider before putting a child on trial. Many of these trials include drugs which have been on trial before, either in single agents or differing formulations. What can we learn from those studies that can inform our decisions? What kind of disease (bone marrow, bony, or soft tissue) can we expect the treatment to target? What will maximize our opportunity for success? Expect to find answers to questions like these and more.
I will be there. I hope to hear you too.
Information is power -- and purpose.
Monday, February 8, 2010
Completely inappropriate
It was quite a surprise to Lynley that I had not shared a particular story about the kiddos in my diary. While incredibly funny at the time I did not think it would translate very well into the written word. After all, some things you have to be there to appreciate. None the less, this is probably one of those things I will want to remember when the kiddos grow up. But, please beware, reading further may damage your IQ.
First off, I don't appreciate fart humor. In that sense, I am not a guys guy. I just don't get it. Perhaps that is due to being conditioned by my wife. You would be surprised at what can be accomplished by a few slaps across the back of the head. None the less, the point is, I have been conditioned not to discuss this taboo topic.
Until now...
You see, when we go to the grocery store, like most things we do, we do as a family. Quite often, on the weekends you will find all five of the Dungan's out gallivanting through various stores. While it isn't necessary the best quality family time it is yet another chance for us all to be together and that is something Lynley has always been a huge proponent of. So, during our last trip to the grocery store we , once again, found ourselves together. Normally the kids behave pretty well. You know: hands on the cart, walking forward, no fighting. However, on some occasions they just have too much energy. It is on these occasions when I usually take them off on my own to give Lynley an opportunity to focus on the task at hand instead of the gaggle of twerps scurrying in and around the cart.
On this occasion (we were also in a hurry) I elected to take them to the toy aisle. This was a perfect little hiatus as it gave her some peace and quiet and I got a chance to play with the toys. (I mean, it gave the kiddos something to do.) This would have all been well and good had the first thing they discovered not been a self-inflating whoopee cushion. It did not take long before they were all hopping up and down on whoopee cushions and filling the grocery store with the delightful sound of -- well, you know. They were all giggly and mad with whoopee cushion activity. I have never seen them get up and down so quickly.
I must admit the rapid fire barrage of noise was pretty funny. However, as a responsible parent I knew that they could no longer do this. After all, this was not appropriate. Even though I could hear people laughing from several aisles away I knew this was going nowhere good. I asked them to please stop doing it.
Then, for some unknown reason, I thought that they should show their mother. I had a great vision of embarrassing her in the middle of the grocery store. Yeah, I know. This is exactly why I spend so much time in the dog house.
However, that is not the point.
Sure enough, the kiddos were all behind my plan. We snuck across the store back to the vegetable aisles where we found Lynley diligently shopping. There was also a couple of elderly couples (serious looking ones at that) very near her. At this point, I realized that this was not a very good idea. I decided it would be best for me to hide behind an the next aisle. This would protect me from the groceries that I was quite sure were about to be flung in my direction.
Sure enough, the kiddos all approached Lynley and, with a mad passion, they all sat right in front of her cart and began madly hopping up and down on the whoopee cushions creating a symphony of inappropriate noise. Lynley was in complete shock and disbelief at what her children were doing. The older couples gave a very stern look at her. Then it came.
"WHERE IS YOUR FATHER?"
I sheepishly appeared from behind one of the aisle's at which point the entire store erupted in laughter. Even the old folks could not contain their jocularity. For the next several minutes everyone giggled themselves away from the incident. It was not over for me though. Lynley told the kiddos to put the whoopee cushions back and I was instructed to put my hand on the cart and not let go until we were out of the store.
I received a stern lecture and was told to never ever do that again. How old was I? 4?
You see, it really isn't that easy being me.
The good news is that the kiddos got to have fun, I took the heat, and we all learned a very valuable lesson.
Okay, so maybe there was no lesson. But it sure was fun.
Purpose is not always serious.
First off, I don't appreciate fart humor. In that sense, I am not a guys guy. I just don't get it. Perhaps that is due to being conditioned by my wife. You would be surprised at what can be accomplished by a few slaps across the back of the head. None the less, the point is, I have been conditioned not to discuss this taboo topic.
Until now...
You see, when we go to the grocery store, like most things we do, we do as a family. Quite often, on the weekends you will find all five of the Dungan's out gallivanting through various stores. While it isn't necessary the best quality family time it is yet another chance for us all to be together and that is something Lynley has always been a huge proponent of. So, during our last trip to the grocery store we , once again, found ourselves together. Normally the kids behave pretty well. You know: hands on the cart, walking forward, no fighting. However, on some occasions they just have too much energy. It is on these occasions when I usually take them off on my own to give Lynley an opportunity to focus on the task at hand instead of the gaggle of twerps scurrying in and around the cart.
On this occasion (we were also in a hurry) I elected to take them to the toy aisle. This was a perfect little hiatus as it gave her some peace and quiet and I got a chance to play with the toys. (I mean, it gave the kiddos something to do.) This would have all been well and good had the first thing they discovered not been a self-inflating whoopee cushion. It did not take long before they were all hopping up and down on whoopee cushions and filling the grocery store with the delightful sound of -- well, you know. They were all giggly and mad with whoopee cushion activity. I have never seen them get up and down so quickly.
I must admit the rapid fire barrage of noise was pretty funny. However, as a responsible parent I knew that they could no longer do this. After all, this was not appropriate. Even though I could hear people laughing from several aisles away I knew this was going nowhere good. I asked them to please stop doing it.
Then, for some unknown reason, I thought that they should show their mother. I had a great vision of embarrassing her in the middle of the grocery store. Yeah, I know. This is exactly why I spend so much time in the dog house.
However, that is not the point.
Sure enough, the kiddos were all behind my plan. We snuck across the store back to the vegetable aisles where we found Lynley diligently shopping. There was also a couple of elderly couples (serious looking ones at that) very near her. At this point, I realized that this was not a very good idea. I decided it would be best for me to hide behind an the next aisle. This would protect me from the groceries that I was quite sure were about to be flung in my direction.
Sure enough, the kiddos all approached Lynley and, with a mad passion, they all sat right in front of her cart and began madly hopping up and down on the whoopee cushions creating a symphony of inappropriate noise. Lynley was in complete shock and disbelief at what her children were doing. The older couples gave a very stern look at her. Then it came.
"WHERE IS YOUR FATHER?"
I sheepishly appeared from behind one of the aisle's at which point the entire store erupted in laughter. Even the old folks could not contain their jocularity. For the next several minutes everyone giggled themselves away from the incident. It was not over for me though. Lynley told the kiddos to put the whoopee cushions back and I was instructed to put my hand on the cart and not let go until we were out of the store.
I received a stern lecture and was told to never ever do that again. How old was I? 4?
You see, it really isn't that easy being me.
The good news is that the kiddos got to have fun, I took the heat, and we all learned a very valuable lesson.
Okay, so maybe there was no lesson. But it sure was fun.
Purpose is not always serious.
Friday, February 5, 2010
"Your name here"?
Good morning! Well today is private school d-day. This is the day we have to put our money where our mouths are if we are going to commit to another year of SCS twerplet educational harmony. Not only do we sign the dotted line but this is also the time that we get to put down our non refundable 10% deposit.
I guess you can say that I won't be eating lunch out today. Actually, that's quite alright, I generally don't eat out for lunch anyway unless it is for business.
Yes, I guess we will be moving from Kraft Macaroni and Cheese to the generic version and from Smack Ramen Noodles to - is their a generic version? We have also decided to sell advertising space on the kiddos backpacks and lunch sacks. You know, "this education provided by Anheuser-Busch", "this pantsing provided by Graham and the good folks at Hanes", "this red sticker provided by Bratz."
No?
Not interested?
Well, it was worth a try. Smack Ramen it is. I guess it will be another year before I get a new(er) car.
Oh well, while the dollars may be large it is a small price to pay for the kiddos.
Generic purpose is just as good as the name brand.
I guess you can say that I won't be eating lunch out today. Actually, that's quite alright, I generally don't eat out for lunch anyway unless it is for business.
Yes, I guess we will be moving from Kraft Macaroni and Cheese to the generic version and from Smack Ramen Noodles to - is their a generic version? We have also decided to sell advertising space on the kiddos backpacks and lunch sacks. You know, "this education provided by Anheuser-Busch", "this pantsing provided by Graham and the good folks at Hanes", "this red sticker provided by Bratz."
No?
Not interested?
Well, it was worth a try. Smack Ramen it is. I guess it will be another year before I get a new(er) car.
Oh well, while the dollars may be large it is a small price to pay for the kiddos.
Generic purpose is just as good as the name brand.
Thursday, February 4, 2010
$30,000
That is the cost of the next year of school for the kiddos.
Yikes!
That is a mortgage payment. Actually, that is more than a mortgage payment but, regardless, that is the chunk of change that we need to come up with if we want the kiddos back in school next year.
I know, I know. Nobody feels sorry for people that put kids in private school. Hey, you could just put them in public school.
There is nothing wrong with that...
For the record, you should know that I am not a private school snob. I went to public school. After all I was a Coronado High School Thunderbird - woo hoo. I would like to point out that I turned out alright without too many idiot-syncrasies.
Lynley, however, was in private school.
Yep, she was a snob.
Regardless, whether we have got snobbery in us or not, the fact for us remains that public school is not an option for us in our current situation. Let's face it. No one wants to put their kiddo in an under-performing school and that is what we would be left with if we chose to pull our kiddos from private school. Public school is not a possibility given our current location.
We could move to somewhere else in Fort Worth, but we can't send them to the elementary school in our neighborhood. Too many bad stories.
So, right now, those are our options - move or pony up $30,000 for another year.
Frankly, I don't have any answers. That is a large chunk of change and I don't know that we can float it. Lynley and I are rattling our brains trying to figure out how we can pull it together but it isn't going to be easy. I don't know what else to cut.
At the very least I am going to have to get a lot more clients, do less non profit work or find a grant to fund a salary for the foundation.
That is a very difficult decision to be torn between two loves. However, family has to come first.
I don't suppose there is anyone out there that needs 6 $5000 web applications/sites built or 1 really big $30,000 web application... If you do, we may just be able to put a brass sponsor plate on the back of of the kiddos school uniforms.
Purpose is not easy.
Yikes!
That is a mortgage payment. Actually, that is more than a mortgage payment but, regardless, that is the chunk of change that we need to come up with if we want the kiddos back in school next year.
I know, I know. Nobody feels sorry for people that put kids in private school. Hey, you could just put them in public school.
There is nothing wrong with that...
For the record, you should know that I am not a private school snob. I went to public school. After all I was a Coronado High School Thunderbird - woo hoo. I would like to point out that I turned out alright without too many idiot-syncrasies.
Lynley, however, was in private school.
Yep, she was a snob.
Regardless, whether we have got snobbery in us or not, the fact for us remains that public school is not an option for us in our current situation. Let's face it. No one wants to put their kiddo in an under-performing school and that is what we would be left with if we chose to pull our kiddos from private school. Public school is not a possibility given our current location.
We could move to somewhere else in Fort Worth, but we can't send them to the elementary school in our neighborhood. Too many bad stories.
So, right now, those are our options - move or pony up $30,000 for another year.
Frankly, I don't have any answers. That is a large chunk of change and I don't know that we can float it. Lynley and I are rattling our brains trying to figure out how we can pull it together but it isn't going to be easy. I don't know what else to cut.
At the very least I am going to have to get a lot more clients, do less non profit work or find a grant to fund a salary for the foundation.
That is a very difficult decision to be torn between two loves. However, family has to come first.
I don't suppose there is anyone out there that needs 6 $5000 web applications/sites built or 1 really big $30,000 web application... If you do, we may just be able to put a brass sponsor plate on the back of of the kiddos school uniforms.
Purpose is not easy.
Wednesday, February 3, 2010
The world has been rerighted
Good morning! Welcome back Internet. I am ecstatic to report that I have now had Internet service for 16 hours and it still seems to be working. That is a new record. Could this be the end of my woes? I can only hope. After all, it is Charter, the future remains in question.
The good news is that I can now talk to myself once again. You might be surprised but, after writing in my blog almost every weekday since Sydney's diagnosis, it has become part of me. Without it, my sanity is even more in question. Without anything to bounce my ideas and mental musings off on they just rattle around in my head gorging on brain cells. It started out to be how I dealt with our journey through the world of neuroblastoma and now it is so ingrained that it is how I deal with life's littlest ups and downs.
Did I mention that I was a dissatisfied Charter customer?
Any way, in my fit without Internet we actually had some things going on in our lives. In fact, Sydney has missed nearly two whole days of school. You see, Sydney woke up on Monday morning with general malaise and the complaint of a headache. By the time, school came around she was not 100% but was not asking to stay home from school. She was without a temp and without any real symptoms (other than a slight headache) so we ushered her off.
Did I mention that I hate headaches. I had them all of the time when I was a child. It is normal routine stuff. They happen.
Right?
Then why is it then that every time Sydney has a headache I am absolutely petrified by fear that it is neuroblastoma swimming around in her brain causing all of the headaches. It is the first thing that comes to my mind. Every time.
I wonder if that fear will ever go away.
It won't but I suppose if I am worried about it happening then it hasn't happened, right? I am prepared to live with that burden as long as it does not come true.
Regardless, by 10:30 AM Sydney had already been in to see the nurse twice. I elected to pick her up and see if we could get her in to see the doctor. After all, maybe Dr. Debbie could find something wrong with her that did not scream neuroblastoma. Honestly, while I wanted Sydney to be out of pain, it was me that needed her to see the doctor more than she did. (I told you. I am mental - too many thoughts swimming around the brain.)
Regardless, when I picked her up a gave her some ibuprofen. Unfortunately, Dr. Debbie's office was full. But, by the time we had arrived home, Lynley and I had already come up with a likely cause. Unbeknownst to me Sydney had spent the entire night completely congested.
This was a congestion headache.
A dose of decongestant and her headache melted away. Then, I was left with a fairly active and happy little 8 year old. So much so, she went to two Tae Kwon Do practices that night.
Yesterday, Sydney woke up fine. However she only spent the first few hours at school because Lynley was taking her to see Dr. Debbie as we were concerned that there may be an ear infection at play as well. It turns out she was relatively clear of an ear infection, however, she had some Impetigo. Debbie put her on a course of antibiotics and kept her from school the rest of the day. You know, us dirty Dungans, she didn't want us further contaminating the whole school with our pour hygiene.
So, the good news is that the headaches were not neuroblastoma and the Impetigo was not little neuroblastoma nodules growing up under the skin. Furthermore, I have my blog back and don't have to let my brain fill up with all of these nonsensical worries.
Better yet, Sydney is 100% and ready to head back to school.
It is a good to be back.
Purpose, full throttle ahead.
The good news is that I can now talk to myself once again. You might be surprised but, after writing in my blog almost every weekday since Sydney's diagnosis, it has become part of me. Without it, my sanity is even more in question. Without anything to bounce my ideas and mental musings off on they just rattle around in my head gorging on brain cells. It started out to be how I dealt with our journey through the world of neuroblastoma and now it is so ingrained that it is how I deal with life's littlest ups and downs.
Did I mention that I was a dissatisfied Charter customer?
Any way, in my fit without Internet we actually had some things going on in our lives. In fact, Sydney has missed nearly two whole days of school. You see, Sydney woke up on Monday morning with general malaise and the complaint of a headache. By the time, school came around she was not 100% but was not asking to stay home from school. She was without a temp and without any real symptoms (other than a slight headache) so we ushered her off.
Did I mention that I hate headaches. I had them all of the time when I was a child. It is normal routine stuff. They happen.
Right?
Then why is it then that every time Sydney has a headache I am absolutely petrified by fear that it is neuroblastoma swimming around in her brain causing all of the headaches. It is the first thing that comes to my mind. Every time.
I wonder if that fear will ever go away.
It won't but I suppose if I am worried about it happening then it hasn't happened, right? I am prepared to live with that burden as long as it does not come true.
Regardless, by 10:30 AM Sydney had already been in to see the nurse twice. I elected to pick her up and see if we could get her in to see the doctor. After all, maybe Dr. Debbie could find something wrong with her that did not scream neuroblastoma. Honestly, while I wanted Sydney to be out of pain, it was me that needed her to see the doctor more than she did. (I told you. I am mental - too many thoughts swimming around the brain.)
Regardless, when I picked her up a gave her some ibuprofen. Unfortunately, Dr. Debbie's office was full. But, by the time we had arrived home, Lynley and I had already come up with a likely cause. Unbeknownst to me Sydney had spent the entire night completely congested.
This was a congestion headache.
A dose of decongestant and her headache melted away. Then, I was left with a fairly active and happy little 8 year old. So much so, she went to two Tae Kwon Do practices that night.
Yesterday, Sydney woke up fine. However she only spent the first few hours at school because Lynley was taking her to see Dr. Debbie as we were concerned that there may be an ear infection at play as well. It turns out she was relatively clear of an ear infection, however, she had some Impetigo. Debbie put her on a course of antibiotics and kept her from school the rest of the day. You know, us dirty Dungans, she didn't want us further contaminating the whole school with our pour hygiene.
So, the good news is that the headaches were not neuroblastoma and the Impetigo was not little neuroblastoma nodules growing up under the skin. Furthermore, I have my blog back and don't have to let my brain fill up with all of these nonsensical worries.
Better yet, Sydney is 100% and ready to head back to school.
It is a good to be back.
Purpose, full throttle ahead.
Monday, February 1, 2010
Sporadic Internet - Thank you, Charter.
After a lack of posting of Friday, you must have thought that I was carted off by CPS for using my mean Daddy voice as described in last Thursday's post.
Nope, and I did not even have to arrange bail. No, once again, my absence was far less exciting. I did not write in my dairy due to a lack of Internet access. Furthermore, after trying to write a few blog entries on my iPhone last year I have written off that method of delivery as overly annoying.
So, to make a long story short, I am fully dependent upon Charter Communications to provide my Internet services (as agreed) in order to publish my diary. As happened last year, I once again find myself without Internet access - sporadically. I am just hopeful that this year it does not take Charter over 30 days to address the problem. Although... They are making the same mistake that they did last year (and the years before) by assuming the problem is at my house. That will simply lead them to a series of miscommunication and finger pointing between the service technicians and the line technicians which will leave me in the middle - completely internet-less. Of course, neither side will listen to me because it must state in the Charter Customer Service rules and regulations "The customer is always wrong (even if they have clearly demonstrated otherwise.)"
Just in case I am not making myself completely clear, Charter Communications provides the worst customer service of any company still in business. For those of you that work in Charter's customer service division I mean no disrespect. You are doing your job as you are instructed. You are not the problem. The problem is complete mismanagement of the entire process from the top down.
Bottom-line, if you want high speed Internet access and you have absolutely no other option then Charter is a reasonable choice, as long as you can accept sporadic service that takes an inordinate amount of time to get fixed because of incredibly poor management.
Oh, and the kid's are doing great. I would love to tell you about them but I am not sure how long I will have Internet access this time and I must get to work while I have the opportunity.
I wish Charter understood purpose.
Nope, and I did not even have to arrange bail. No, once again, my absence was far less exciting. I did not write in my dairy due to a lack of Internet access. Furthermore, after trying to write a few blog entries on my iPhone last year I have written off that method of delivery as overly annoying.
So, to make a long story short, I am fully dependent upon Charter Communications to provide my Internet services (as agreed) in order to publish my diary. As happened last year, I once again find myself without Internet access - sporadically. I am just hopeful that this year it does not take Charter over 30 days to address the problem. Although... They are making the same mistake that they did last year (and the years before) by assuming the problem is at my house. That will simply lead them to a series of miscommunication and finger pointing between the service technicians and the line technicians which will leave me in the middle - completely internet-less. Of course, neither side will listen to me because it must state in the Charter Customer Service rules and regulations "The customer is always wrong (even if they have clearly demonstrated otherwise.)"
Just in case I am not making myself completely clear, Charter Communications provides the worst customer service of any company still in business. For those of you that work in Charter's customer service division I mean no disrespect. You are doing your job as you are instructed. You are not the problem. The problem is complete mismanagement of the entire process from the top down.
Bottom-line, if you want high speed Internet access and you have absolutely no other option then Charter is a reasonable choice, as long as you can accept sporadic service that takes an inordinate amount of time to get fixed because of incredibly poor management.
Oh, and the kid's are doing great. I would love to tell you about them but I am not sure how long I will have Internet access this time and I must get to work while I have the opportunity.
I wish Charter understood purpose.
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